Hotel Information

 

Check-in/Check-out

  • Check-in time: 4:00 pm

  • Check-out time: 11:00 am

  • Minimum age to register: 18

Early check-in and late check-out fees may also apply. See our guarantee and cancellation policy for more details.

Parking Options

  • Off-site self-parking: Sunday – Thursday $35, Friday & Saturday $50

  • Indoor, on-site self-parking: Sunday – Thursday $65, Friday & Saturday $80

  • Valet Service: Sunday – Thursday $85, Friday & Saturday $100

All parking options are charged per vehicle per night, have limited availability, and include in-and-out privileges. Prices do not include taxes and fees.

Wi-Fi Access

Complimentary Wi-Fi access in lobby, restaurants, and common areas. Complimentary in-room Wi-Fi available for Hilton Honors member. See Hilton Honors benefits for more information.

  • In-room Wi-Fi for non-Hilton Honors guests: $8.95 per night

 

Smoking

Hilton Niagara Falls is 100% smoke-free. Designated smoking areas can be found outdoors.

Pets & Service Animals

Hilton Niagara Falls is not a pet-friendly hotel, however service animals are allowed in accordance to the Customer Service Standard of the AODA.

Taxes & Fees

Daily Mandatory Charge (DMC) will be added to the room rate which includes a Municipal Accommodation Tax (MAT)

Visit the taxes and fees page for more information.

 
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 Important Notice:

All persons entering an enclosed public space must wear a face covering which covers your nose, mouth, and chin, as per the regional municipality of Niagara BY-LAW NO. 2020-46. This by-law does not apply to children under the age of five and those who are unable to wear a face covering as a result of a medical condition or a disability. Please be considerate as we all work to protect each other.

For other health and safety policies related to Coronavirus (COVID-19), please visit or safety measures page.

Additional Hotel Policies

Hotel Policies

 

Guarantee Policy

Your reservation is guaranteed for late arrival.

At check-in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart on an earlier date, price is subject to change and a $75 early check-out fee will apply.

Totals listed are estimated based on current taxes, fees, and exchange rates (if applicable) and do not include additional fees or charges (incidentals) that may be incurred during your stay.

You must present a credit card to check in. If you use a debit or credit card for payment, a hold may be placed on your card account for the full anticipated amount owed to the hotel (including estimated incidentals) through your check-out date. The hold may remain active for up to 72 hours or longer, at the discretion of your card issuer, after your check-out date.

Cancellation Policy

If you wish to cancel, please do so 72 hours prior to arrival (local property time, EST) to avoid cancellation penalties.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations resulted from a mistake or error.

Cancelling a reservation can be done using the Hilton Honors app or website, or by calling Hilton Niagara Falls’ reservation office at 1-888-370-0700.

Payment

Hilton Niagara Falls will accept the following credit cards:

Air Canada, American Express, Bankamericard, Bancomer, Banamex, Carte Blanche, Diner's Club, Discover, Air Canada EnRoute, JCB, MasterCard, and Visa

All charges and rates are in Canadian Dollars. Canadian and American cash is also accept upon checkout. USD exchange rate varies.