The Hilton Hotel and Suites, Niagara Fallsview is also dedicated to giving people with disabilities the same opportunity to access our goods and services, and allowing them to benefit from the same services, in the same place, and in a similar way as other customers.
Hilton Niagara Falls/Fallsview Hotel & Suites strives to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA.
Goods and services are provided in a respectful manner to a person(s) with a disability and does not diminish the person’s importance.
Accommodating a person(s) with a disability means respecting their right to do for themselves and to choose the way they wish to receive goods and services.
Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.
Equal Opportunity Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.
Plans and Policies
- Download Accessibility Customer Service Policy
- Download Emergency Response Plans for Guests with Disabilities
- Download AODA Compliance Plan
- Download Integrated Accessibility Standards
Hilton Niagara Falls/Fallsview Hotel & Suites’ Accessibility Customer Service Policy and Emergency Response Plan is available to the public and in alternate formats upon request by writing to firstname.lastname@example.org